Cancellation and refunds
Last updated: September 2026
Try it before you pay
Every account starts free, with credits included, so you can scan real cards, read the insights and see the whole product before any money changes hands. Please use that free start to decide whether CleverScans suits you.
No refunds
Because the free start already lets you test everything, payments for plans and credit top-ups are final and non-refundable. This applies to monthly plans, yearly plans, personal Pro and Pro + Group plans, per-member Business plans, and one-time credit purchases, whether the credits are used or not.
Cancelling
You can stop at any time from the plans screen inside the app, or by writing to us. Cancelling stops future charges. Your plan keeps working until the end of the period you already paid for, and any credits in your account stay usable for 12 months from the day they were added.
Failed payments and duplicate charges
If a payment fails, nothing is added to your account and any amount your bank held is released by them, usually within 5 to 7 working days. If you were charged twice for the same thing, or charged without receiving credits, write to us and we will fix it promptly — that is a billing error, not a refund request.
Talk to us first
If something is not working, we would much rather fix it than have you stuck. Reach us through the contact page or at support@cleverscans.com, and signed-in members can raise a ticket inside the app for a threaded reply.